Date Product Score Customer Comment

SOLIDWORKS Support - Slow performance

Cadtek Rating++
ServiceNYT

Best effort to fix problem - monitoring of issues ongoing.

SOLIDWORKS Support - They have multiple files waiting to be converted to PDFs but are stuck waiting for host.

Cadtek Rating++
ServiceNYT

Got to the problem quickly

SOLIDWORKS Support - Error on opening drawing file

Cadtek Rating++
ServiceNYT

Whilst experiencing problems with Solidworks, which I had reported some weeks ago, my IT department then made some suggestions in order to fix this problem. SolidSolutions knowledge of this issue was outstanding and has brought a resolution to the fore. I am most grateful for the support that they provided me with. Thank you.

SOLIDWORKS Support - After upgrading Solidworks seems very slow

Cadtek Rating++
Service-

Service rating : He was professional and helpful and sorted out my issues.
Product : I'm disappointed in 2019. It is slower than 2018 and even after waiting for SP01 before loading it there are still silly issues and even in the first month of use it crashed more the 5 times. I'm beginning to wonder why I keep the subscription going when all I get is something that's worse than the previous version.

SOLIDWORKS Support - Electrical Queries

Cadtek Rating++
Service++

Service rating : Excellent knowledge and response
Product : First Class response and call back.

SOLIDWORKS Support - No element group is defined

Cadtek Rating++
ServiceNYT

What seemed an unusual bug in simulation was fixed with an odd workaround, which does repeat itself, but I know how to work with it.

SOLIDWORKS Support - Download issue with 2019 SP 1.0 - journal file issue

Cadtek Rating++
ServiceNYT

Very good on the phone and got to the root of the problem quickly.
Very knowledgeable of the registry files behind Solidworks.
Thank you.

SOLIDWORKS Support - IGES import unable to add sketch

  • Customer also bought: .... :
  • SOLIDWORKS Support - IGES import unable to add sketch
Cadtek Rating++

Quick response and problem solved

SOLIDWORKS Support - How to make hinge subassembly flexible?

Cadtek Rating++
ServiceNYT

First time doing a hinge couldn't get it to work properly out side the part when in Assy, with in minutes of asking for help was shown and explained how it worked brilliant.

SOLIDWORKS Support - Serious error encountered opening drawing

  • Customer also bought: .... :
  • SOLIDWORKS Support - Serious error encountered opening drawing
Cadtek Rating++

Engaged and supportive.

SOLIDWORKS Support - Unable to select desired parts in visualize

Cadtek Rating++
ServiceNYT

Sorted my problem, and gave me some great extra tips!

SOLIDWORKS Support - Unexpected version of custom toolbox

Cadtek Rating++
Service++

Service rating : Great communication and very knowledgeable. Got the issue fixed!
Product : Always someone available and willing to help.

SOLIDWORKS Support - Stress concentration

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  • SOLIDWORKS Support - Stress concentration
Cadtek Rating+

Simulation Issue, which can be a minefield. Alex was very helpful and even visited me to get a feel of the problem and how much knowledge I had, but after a couple of weeks of chasing the stress around and not being able to get rid of it I'm disappointed that Solid Works can't remove " singularities form the equation altogether.

SOLIDWORKS Support - Type of SolidWorks file not showing correctly

Cadtek Rating+
ServiceNYT

Excellent service. Always have my issue sorted quickly. Engineers are great, very helpful.

SOLIDWORKS Support - Discrepancy in revision in windows explorer

Cadtek Rating+
ServiceNYT

Once I'd got hold of teh correct person to speak to the issue was resolved quickly and effectively

SOLIDWORKS Support - PDM Standard/Pro

  • Customer also bought: .... :
  • SOLIDWORKS Support - PDM Standard/Pro
Cadtek Rating++

Jon Crookes was able to help us through the final stage of our PDM upgrade

SOLIDWORKS Support - graphics driver wont download

Cadtek Rating++
ServiceNYT

As always, very helpful

SOLIDWORKS Support - Toolbox wrong year warning

Cadtek Rating++
Service++

Service rating : Very efficient. sort problem out in 5 mins
Product : Very efficient. sort problem out in 5 mins

SOLIDWORKS Support - Sweep query

Cadtek Rating++
Service++

Service rating : I had an issue with a complex twisted feature on a model and was unsure how to go about it. Over a period of around a week and a half I had multiple calls per day with 2 members of the support team. They both had several suggestions of how to achieve the desired result and talked me through every step of the way. They were well informed, explained their suggestions clearly and never seemed to lose patience....despite the persistent calls from me until the model was complete.
Product : I had an issue with a complex twisted feature on a model and was unsure how to go about it. Over a period of around a week and a half I had multiple calls per day with 2 members of the support team. They both had several suggestions of how to achieve the desired result and talked me through every step of the way. They were well informed, explained their suggestions clearly and never seemed to lose patience....despite the persistent calls from me until the model was complete.

SOLIDWORKS Support - Part not showing

Cadtek Rating-
ServiceNYT

Good at getting back but gave incorrect initial diagnosis then were unable to help other than by saying the file was corrupted and advising to use a different SW product: felt more like Sales than real technical support.


On 28-Jan-2019 the supplier responded:
Hi Piers, Thanks for taking the time to provide us with feedback. I have just dropped you an email relating to this hotline as I would be really keen to understand if you were able to overcome the corruption error we see on our machines. It also looked like the file we were reviewing had reduces to <1kb in size, which typically means it is empty and unrecoverable. If you can come back to my email that would be great so we can learn from this, or help further if that is possible.Kind Regards
Adam Hartles
Customer Support Manager

SOLIDWORKS Support - cannot find file in search

Cadtek Rating++
Service++

Service rating : Martin was really helpful. Problem solved very quickly - something needed changing I would never have known the setting to change. Learnt something new!
Product : Very helpful, problem resolved very quickly.

SOLIDWORKS Support - Upgrading to 2019

Cadtek Rating+
ServiceNYT

Fast and helpful support.

SOLIDWORKS Support - Graphics error

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  • SOLIDWORKS Support - Graphics error
Cadtek Rating++

very good

SOLIDWORKS Support - How to customise toolbox parts

Cadtek Rating++
Service++

Service rating : The engineer was extremely helpful and patient
Product : very helpful I was really stuck

SOLIDWORKS Support - Corrupt drawing

  • Customer also bought: .... :
  • SOLIDWORKS Support - Corrupt drawing
Cadtek Rating++

Support engineer, very helpful and knowledgeable.

SOLIDWORKS Support - Command Manager Greyed out

Cadtek Rating++
ServiceNYT

As always an excellent service

SOLIDWORKS Support - Walking through PDM

Cadtek Rating++
Service++

Service rating : Excellent support as always.
Product : Excellent support as usual

SOLIDWORKS Support - Restricting Folder Access in PDM Vault

Cadtek Rating+
ServiceNYT

Prompt response, patient explanation, helpful advice

SOLIDWORKS Support - Cut Lists value rounding

Cadtek Rating++
Service++

Service rating : Fantastic response. As always by a competent tech guy
Product : They do exactly what it says on their 'tin'

SOLIDWORKS Support - Toolbox Error when importing parts - File already open

Cadtek Rating++
Service++

Service rating : The Support Team always find a way to get me a solution.
Product : I had a solution in a few minutes.